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SHIPPING AND RETURN POLICYOur warehouse is located in Chicago, IL (USA). All orders placed before 2pm CST ship out the same day Monday through Friday. Select products, including juicers, ship from partner facilities. We use the following shipping methods to deliver your order to the desired address:
Please double-check your address carefully when placing an order, we do not issue refunds or reship orders where addresses have been incorrectly entered upon ordering.
USA Domestic shippingUSPS First Class Domestic (STANDARD MAIL) - Starting at $4.95 for standard shipping to anywhere within the United States. Shipping charge will increase with additional items and for heavier items such as books and food products. Orders containing a Juicer are shipped FREE of charge. Orders shipped out using this method take within 5-10 business days to arrive.
UPS Ground with Tracking - Starting at $7.95 for standard shipping to anywhere within the United States. This price will increase with additional items and depending on weight of items. Orders shipped out using this method take within 3-7 business days to arrive.
International ShippingUSPS First Class International - $9.95 for standard shipping. This price will increase with additional items and depending on weight of items. Orders shipped out using this method take 7-14+ business days for delivery to Asia, Canada, Europe, and the Pacific. Some countries due to tight customs regulations may take up to 21-30 business days for delivery. Please note this shipping method cannot be tracked.
USPS Express International with Tracking - $29.95 for a standard order. This price will increase with additional items and depending on weight of items. Orders shipped out using this method take 3-7 business days for delivery to Canada and Europe, Asia and Pacific. This option is not available for orders containing some products.
Where is my package?Occasionally, packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund (including shipping charges). We are unable to reship orders that are returned to us as undeliverable. If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact us.
Thank you for choosing Food Matters, we hope you're feeling better for it!
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